Client Services Partner

Job Summary

ENFRA is seeking a Client Services Partner to join our team in Charlotte, Mecklenburg County, US. This role focuses on delivering exceptional service to our energy infrastructure clients while supporting the growth of our Energy-as-a-Service portfolio.

Key Responsibilities

• Act as the primary point of contact for assigned clients, ensuring timely resolution of inquiries and issues.
• Develop and maintain strong relationships, understanding client needs and recommending tailored solutions.
• Coordinate cross‑functional teams—including engineering, operations, and finance—to deliver seamless project execution.
• Monitor service performance metrics, prepare regular reports, and propose improvements to enhance client satisfaction.
• Identify upsell and cross‑sell opportunities that align with ENFRA’s strategic objectives.
• Support contract negotiations, renewals, and compliance with service level agreements.
• Stay informed on industry trends, emerging technologies, and regulatory changes affecting energy infrastructure.

Required Qualifications

• Bachelor’s degree in Business, Engineering, Energy Management or a related field.
• 5+ years of client‑facing experience in the energy, utilities, or infrastructure sectors.
• Proven track record of managing complex accounts and driving customer success.
• Strong analytical and problem‑solving abilities with a data‑driven mindset.
• Excellent communication and presentation skills, both written and verbal.
• Ability to travel within the region up to 25% of the time.

What We Offer

• Competitive salary of $75,198 per year.
• Comprehensive health, dental, and vision benefits.
• Professional development programs and tuition reimbursement.
• Collaborative culture that rewards innovation and continuous learning.

How to Apply

Submit your resume and a brief cover letter outlining your relevant experience through the ENFRA careers portal.

Frequently Asked Questions

What does a Client Services Partner do at ENFRA?

You will manage client relationships, coordinate cross‑functional teams, monitor service performance, and identify growth opportunities within the energy infrastructure sector.

What qualifications are required for this role?

A bachelor’s degree in a related field and at least 5 years of client‑facing experience in energy, utilities, or infrastructure, plus strong communication and analytical skills.

Is travel required for the Client Services Partner position?

Yes, the role may require up to 25% regional travel to meet clients and support project implementation.