Client Service Representative-Full Time

Job Summary

VCA Animal Hospitals is seeking a full‑time Client Service Representative in Ringgold, Catoosa County, US. You will be the first point of contact for clients and their pets, providing warm hospitality and efficient administrative support.

Key Responsibilities

• Greet clients and their animals, ensuring a friendly and welcoming atmosphere.
• Answer multi‑line phones, schedule appointments, and manage incoming inquiries.
• Maintain accurate client records using the hospital’s computer system.
• Coordinate client communications between veterinarians, technicians, and other staff.
• Handle billing inquiries, process payments, and explain service options.
• Promote hospital services, loyalty programs, and community events.
• Assist with inventory checks, paperwork filing, and daily office organization.

Required Skills & Abilities

• Excellent client service and interpersonal skills.
• Strong telephone etiquette and clear verbal communication.
• Basic computer proficiency; familiarity with veterinary practice software is a plus.
• Friendly, outgoing, and people‑oriented personality.
• Team‑player who follows directions and contributes to a collaborative environment.
• Well‑groomed, organized, and detail‑oriented.

Qualifications

• High school diploma or equivalent; additional education in animal care or office administration is advantageous.
• Prior experience in a customer‑service or veterinary‑clinic setting preferred.
• Ability to multitask in a fast‑paced environment.

Compensation & Benefits

Salary: $32,383.14 per year (fixed). Competitive benefits package includes health insurance, paid time off, and tuition assistance for veterinary education.

How to Apply

Submit your resume and a brief cover letter outlining your customer‑service experience to VCA Animal Hospitals. Join a caring team dedicated to the health and well‑being of pets in Ringgold.

Frequently Asked Questions

What are the main duties of a Client Service Representative at VCA Animal Hospitals?

You will greet clients and pets, answer phones, schedule appointments, manage client records, handle billing questions, and promote hospital services.

Do I need previous veterinary experience for this role?

Prior experience in a customer‑service or veterinary‑clinic environment is preferred but not required; strong communication and organizational skills are essential.

What is the salary and are there benefits?

The position offers a fixed salary of $32,383.14 per year plus a benefits package that includes health insurance, paid time off, and tuition assistance.