Client Service Coordinator | Shift Lead

Job Summary

Banfield Pet Hospital is seeking a Client Service Coordinator | Shift Lead in Reynoldsburg, Franklin County, US. This full‑time role combines client service coordination with shift leadership responsibilities, supporting the veterinary team and ensuring excellent client experiences.

Key Responsibilities

• Greet clients and pets, manage check‑in/check‑out processes, and address client inquiries.
• Coordinate appointments, follow‑up calls, and client education on pet health.
• Lead daily shift operations, supervise associate staff, and ensure compliance with hospital protocols.
• Maintain accurate client records and handle billing transactions.
• Assist with inventory control, supply ordering, and workplace safety checks.
• Resolve client concerns promptly and professionally, escalating when necessary.

Requirements

• High school diploma or equivalent; additional veterinary or customer service training preferred.
• Previous experience in a veterinary or animal‑care setting is a plus.
• Strong communication and interpersonal skills.
• Ability to lead a team, prioritize tasks, and manage time effectively.
• Basic computer proficiency with scheduling and POS systems.
• Flexibility to work varied shifts, including weekends.

Compensation & Benefits

Annual salary: $37,118.78. Competitive benefits package includes health insurance, retirement plans, paid time off, and professional development opportunities.

How to Apply

Current Banfield associates must apply through the internal Workday career portal (Jobs Hub app). External candidates can submit their application via the WeHired Agency job board.

Frequently Asked Questions

What are the main duties of a Client Service Coordinator | Shift Lead at Banfield?

You will manage client interactions, schedule appointments, lead the daily shift team, handle billing, and ensure a safe, efficient veterinary environment.

Do I need prior veterinary experience for this role?

While prior veterinary or animal‑care experience is helpful, strong customer service and leadership skills are the primary requirements.

What is the salary and are there benefits?

The position offers an annual salary of $37,118.78 plus a benefits package that includes health insurance, retirement plans, paid time off, and training opportunities.