Call Center Collector

U.S. Bank is hiring a Call Center Collector in Quivira, Johnson County, US. This role focuses on outbound collections, customer service, and resolving payment issues while maintaining compliance and a positive member experience.

Key Responsibilities

• Conduct outbound calls to delinquent accounts to negotiate payment arrangements and recover outstanding balances.
• Verify member identity and ensure all interactions comply with regulatory and company policies.
• Document call outcomes, update account notes, and follow up on promised payments.
• Provide clear information about repayment options, fees, and consequences of non‑payment.
• Escalate complex disputes or legal matters to senior collections staff.
• Meet or exceed daily, weekly, and monthly recovery targets.

Qualifications & Requirements

• High school diploma or GED; some college or related experience preferred.
• Excellent verbal communication and negotiation skills.
• Ability to handle high‑volume calls and remain calm under pressure.
• Basic math proficiency and familiarity with computer systems.
• Prior call‑center or collections experience is a strong plus.
• Commitment to confidentiality and ethical handling of member data.

What We Offer

• Competitive annual salary of $56,246.28.
• Comprehensive benefits package including health, dental, vision, and 401(k) match.
• Opportunities for career growth within a national financial institution.
• Supportive team environment with ongoing training.

Frequently Asked Questions

What does a Call Center Collector do at U.S. Bank?

They contact delinquent accounts, negotiate payment plans, record interactions, and ensure compliance with banking regulations.

What qualifications are needed for this role?

A high school diploma or GED, strong communication skills, and preferably prior collections or call‑center experience.

What is the salary for this position?

The role offers a fixed annual salary of $56,246.28 plus benefits.