Call Center Collector

Job Summary

U.S. Bank is seeking a Call Center Collector in Nashua, Hillsborough County, US. This full‑time role involves managing outbound collections, negotiating payment plans, and maintaining compliance while delivering excellent customer service.

Key Responsibilities

• Conduct outbound calls to delinquent accounts to collect past‑due payments.
• Verify customer information, assess financial situations, and propose realistic repayment solutions.
• Document all interactions accurately in the bank’s CRM system.
• Maintain compliance with federal and state debt‑collection regulations (FDCPA, Fair Credit Reporting Act).
• Meet or exceed daily, weekly, and monthly collection targets.
• Escalate complex cases to supervisors or legal department as needed.
• Provide exceptional service that reflects U.S. Bank’s commitment to helping customers make smarter financial decisions.

Qualifications & Requirements

• High school diploma or GED; some college or related experience preferred.
• 2+ years of experience in collections, call‑center, or customer service.
• Strong communication and negotiation skills.
• Ability to handle difficult conversations with empathy and professionalism.
• Proficient with Windows PC, Microsoft Office, and CRM software.
• Detail‑oriented with excellent documentation and data‑entry skills.
• Flexible schedule; ability to work evenings or weekends if required.

Compensation & Benefits

Annual salary: $56,635.18. U.S. Bank offers comprehensive benefits including health, dental, vision, 401(k) match, paid time off, and tuition assistance.

How to Apply

Submit your resume through the U.S. Bank careers portal and include a brief cover letter highlighting your collections experience.

Frequently Asked Questions

What does a Call Center Collector do at U.S. Bank?

The collector contacts delinquent borrowers, negotiates payment arrangements, records interactions, and ensures compliance with collection laws while providing courteous service.

What qualifications are required for this role?

At least a high school diploma, 2+ years of collections or call‑center experience, strong communication skills, and proficiency with CRM and Microsoft Office.

What is the salary and benefits package?

The position offers a salary of $56,635.18 per year plus health, dental, vision, 401(k) matching, paid time off, and tuition assistance.