Bilingual Tier 1 Service Desk Representative

What is the position? The Bilingual Tier 1 Service Desk Representative plays a significant role on a fully remote team supporting the English and Spanish inbound calls for NSHD. As a Tier 1 SDR, you will assist customers by answering questions, assisting them with filing a complaint or providing status updates to complaints for our customers. What will I get to do? As a Tier 1 Service Desk Representative, you will have the opportunity to showcase your exceptional customer service skills when sp…