Bilingual Dental Inbound Representative

Job Summary

Humana is seeking a Bilingual Dental Inbound Representative to join its Consumer Contacts team. This remote role is based in Salem, Marion County, US, and offers a salary of $47,251.19 per year.

Key Responsibilities

• Serve as the first point of contact for members and dental providers via phone, email, and chat.
• Answer benefit‑related questions, verify coverage, and explain plan details in both English and Spanish.
• Resolve member concerns, troubleshoot issues, and guide callers through next steps to ensure a positive experience.
• Document interactions accurately in the CRM system and follow up on open cases.
• Collaborate with the Inbound Contacts Supervisor and cross‑functional teams to meet service level agreements and quality standards.
• Identify trends in member inquiries and suggest process improvements.

Required Qualifications

• Fluent in English and Spanish with excellent verbal and written communication skills.
• High school diploma or GED; additional education or certifications in dental health or customer service is a plus.
• Prior experience in a call‑center, dental benefits, or health‑care support environment.
• Strong problem‑solving abilities, empathy, and a customer‑focused mindset.
• Proficient with Microsoft Office and experience using CRM or ticketing systems.
• Reliable high‑speed internet connection and a quiet home office setup.

What We Offer

• Competitive annual salary of $47,251.19.
• Fully remote work with flexible scheduling.
• Comprehensive benefits package, including health, dental, vision, and retirement plans.
• Opportunities for professional development and career growth within Humana.

Frequently Asked Questions

What languages are required for this position?

Candidates must be fluent in both English and Spanish, able to communicate clearly in writing and verbally.

Is this a fully remote role?

Yes, the position is remote, but you must reside in or near Salem, Marion County, US.

What is the annual salary for this job?

The role offers a fixed annual salary of $47,251.19.