Bilingual Dental Inbound Representative

Join Humana as a Bilingual Dental Inbound Representative in Washington, D.C., US. Work remotely to provide first‑line support for dental members and providers, delivering accurate benefit information and compassionate service.

Key Responsibilities

• Answer inbound calls and digital inquiries in English and Spanish, addressing dental benefit questions and claims.
• Verify member eligibility, explain coverage details, and guide callers through next steps.
• Resolve issues quickly, de‑escalate concerns, and document interactions in the CRM system.
• Collaborate with the Consumer Contacts team and Inbound Contacts Supervisor to meet service level targets.
• Maintain up‑to‑date knowledge of Humana’s dental plans, policies, and provider networks.

Qualifications

• Fluent in English and Spanish (both spoken and written).
• High school diploma or GED required; associate’s degree or higher preferred.
• Excellent communication and active‑listening skills.
• Previous experience in dental, healthcare, or call‑center environments is a plus.
• Ability to work independently from a reliable home office with a high‑speed internet connection.

What We Offer

• Competitive salary of $50,353.54 annually.
• Comprehensive benefits package, including health, dental, vision, and retirement plans.
• Opportunities for career growth within Humana’s nationwide network.
• Supportive remote‑work environment with ongoing training.

Frequently Asked Questions

What language skills are required for this position?

Candidates must be fluent in both English and Spanish, capable of handling calls and written communication in either language.

Is this a remote position?

Yes, the role is fully remote, allowing you to work from a home office in Washington, D.C. or surrounding areas.

What is the salary for the Bilingual Dental Inbound Representative?

The annual salary is $50,353.54.