Bilingual Dental Inbound Representative

Job Summary

Humana is seeking a Bilingual Dental Inbound Representative to join its Consumer Contacts team. This fully remote role supports members and providers in Glendale, Denver, US, offering a competitive salary of $58,200 annually.

Key Responsibilities

• Serve as the first point of contact for members and dental providers via phone, email, and chat.
• Answer benefit and coverage questions, verify eligibility, and explain plan details in both English and Spanish.
• Resolve member concerns, troubleshoot issues, and guide callers through next steps to ensure a positive experience.
• Document interactions accurately in the CRM system and follow up on open cases.
• Collaborate with the Inbound Contacts Supervisor and cross‑functional teams to meet service level agreements.
• Identify trends in inquiries and suggest process improvements.

Required Qualifications

• Fluent in English and Spanish with excellent verbal and written communication skills.
• High school diploma or GED; additional certifications in dental terminology or customer service a plus.
• Prior experience in inbound call centers, dental benefits, or health insurance support.
• Strong problem‑solving abilities, empathy, and a customer‑focused mindset.
• Proficient with Windows, Microsoft Office, and CRM software; reliable high‑speed internet for remote work.

Benefits & Compensation

• Annual base salary: $58,200 (fixed).
• Comprehensive health, dental, and vision insurance.
• Paid time off, holidays, and flexible scheduling.
• Opportunities for career growth within Humana’s national network.

Frequently Asked Questions

What languages are required for this position?

Candidates must be fluent in both English and Spanish, with the ability to communicate clearly in writing and speaking.

Is this role fully remote?

Yes, the position is remote, allowing you to work from anywhere while supporting members in Glendale, Denver.

What is the salary for the Bilingual Dental Inbound Representative role?

The role offers a fixed annual salary of $58,200.