Bilingual Dental Inbound Representative

Join Humana in Urbanización El Vedado, San Juan as a Bilingual Dental Inbound Representative. Work remotely, earn $47,970.86 annually, and be the first caring contact for members seeking dental benefits.

Key Responsibilities

• Answer inbound calls and digital inquiries from members and providers in both English and Spanish.
• Explain dental plan benefits, coverage details, and eligibility requirements.
• Resolve billing questions, claim issues, and service concerns while maintaining high satisfaction scores.
• Document interactions accurately in Humana’s CRM system and follow up on open cases.
• Escalate complex issues to the Inbound Contacts Supervisor or specialist teams as needed.
• Stay current on dental product updates, policy changes, and compliance guidelines.

Qualifications & Requirements

• Fluent in English and Spanish with excellent verbal and written communication skills.
• High school diploma or equivalent; associate’s degree or dental‑related coursework preferred.
• Minimum 1 year of customer service or call‑center experience, preferably in healthcare or dental benefits.
• Proficient with computers, Microsoft Office, and CRM platforms.
• Strong problem‑solving abilities, empathy, and a commitment to delivering a positive member experience.
• Legal authorization to work in the United States.

Benefits & Compensation

• Annual salary: $47,970.86 (fixed)
• Remote work flexibility with a supportive team environment.
• Comprehensive health, dental, and vision insurance.
• Paid time off, holiday pay, and retirement savings options.
• Opportunities for professional development and internal career growth.

Frequently Asked Questions

What languages are required for this role?

Fluency in both English and Spanish is required to assist members and providers.

Is this position remote or on‑site?

The role is remote, allowing you to work from anywhere while being based in Urbanización El Vedado, San Juan.

What is the annual salary for this job?

The fixed annual salary is $47,970.86.