Bilingual Dental Inbound Representative

Join Humana in Bismarck, Burleigh County as a Bilingual Dental Inbound Representative. Work remotely while delivering first‑point‑of‑contact support to members and providers, answering benefit questions and resolving concerns.

Key Responsibilities

• Answer inbound dental member and provider calls in both English and Spanish.
• Provide accurate information about dental benefits, coverage, and claim status.
• Identify and resolve issues, escalating complex cases when necessary.
• Document interactions in the CRM system following compliance guidelines.
• Collaborate with the Consumer Contacts team and Inbound Contacts Supervisor to meet service level goals.

Required Qualifications

• Fluent in English and Spanish with excellent verbal communication skills.
• High school diploma or GED; additional education or certifications in dental terminology is a plus.
• Previous experience in a call‑center or customer‑service environment, preferably healthcare.
• Proficient with computer applications and ability to learn new software quickly.
• Strong problem‑solving orientation and empathy for members.

What We Offer

• Competitive salary of $47,339.73 annually.
• Fully remote work arrangement.
• Comprehensive benefits package and paid time off.
• Opportunities for professional development within Humana.

Frequently Asked Questions

What languages are required for this position?

Candidates must be fluent in both English and Spanish.

Is this role fully remote?

Yes, you will work remotely while being based in Bismarck, Burleigh County.

What is the annual salary for this job?

The position offers a fixed salary of $47,339.73 per year.