Assistant Branch Manager

Great Lakes Credit Union is seeking an Assistant Branch Manager to join its retail team in Round Lake, Lake County, US. This role supports sales and operations while delivering top‑notch member service.

Key Responsibilities

• Assist the Branch Manager in daily operations, including cash handling, staffing, and compliance.
• Drive sales of credit union products and services through relationship building and member outreach.
• Lead and coach front‑line staff to meet performance goals and deliver exceptional member experiences.
• Monitor and improve service delivery processes, ensuring efficiency and accuracy.
• Handle member inquiries, resolve issues, and promote a culture of trust and community involvement.
• Prepare reports on sales, deposits, and operational metrics for senior management.

Qualifications & Requirements

• High school diploma or GED; associate’s or bachelor’s degree in finance, business, or related field preferred.
• 2+ years of retail banking or financial services experience, with demonstrated leadership abilities.
• Strong interpersonal and communication skills; ability to build lasting member relationships.
• Proficiency with banking software, Microsoft Office suite, and basic financial analysis.
• Detail‑oriented, organized, and capable of multitasking in a fast‑paced environment.
• Commitment to upholding credit union values and regulatory compliance.

Compensation & Benefits

Salary range: $47,507 – $71,260 annually, based on experience and qualifications. Additional benefits include health insurance, retirement plan, paid time off, and professional development opportunities.

How to Apply

Interested candidates should submit their resume and a cover letter highlighting relevant experience through the Great Lakes Credit Union careers portal.

Frequently Asked Questions

What are the primary duties of the Assistant Branch Manager?

The role supports daily branch operations, drives product sales, coaches staff, handles member issues, and prepares performance reports.

What qualifications are required?

At least 2 years of retail banking experience, strong communication skills, and a high school diploma; a degree in finance or business is preferred.

What is the salary range for this position?

The annual salary ranges from $47,507 to $71,260, depending on experience and qualifications.