Application Support Specialist

Robert Half is seeking an Application Support Specialist in St Augustine, Florida to provide tier‑1 and tier‑2 support for business‑critical SaaS applications. This contract role offers a salary of $65,538.94 with the possibility of permanent placement.

Key Responsibilities

• Investigate and resolve application incidents, ensuring minimal disruption to end‑users.
• Monitor system performance, conduct routine health checks, and apply patches or updates as needed.
• Collaborate with internal development, infrastructure, and product teams to diagnose complex issues.
• Document troubleshooting steps, create knowledge‑base articles, and contribute to continuous improvement of support processes.
• Provide clear, timely communication to customers and stakeholders regarding issue status and resolution.

Required Qualifications

• 2+ years of experience supporting SaaS or cloud‑based applications.
• Strong analytical skills with the ability to reproduce and diagnose technical problems.
• Proficiency in Windows and Linux environments, SQL querying, and basic scripting (PowerShell, Bash).
• Excellent written and verbal communication skills; customer‑focused mindset.
• Bachelor’s degree in Computer Science, Information Technology, or related field preferred.

Preferred Skills

• Experience with ticketing systems (ServiceNow, JIRA) and ITIL best practices.
• Knowledge of APIs, integration tools, and monitoring platforms (Splunk, New Relic).
• Certifications such as ITIL Foundation, CompTIA A+, or Microsoft Azure Fundamentals.

Benefits & Opportunities

• Competitive salary of $65,538.94 per year.
• Potential transition to a permanent full‑time position.
• Access to Robert Half’s professional development resources and training.
• Flexible work environment with remote‑hybrid options.

Frequently Asked Questions

What type of applications will I support in this role?

You will support business‑critical SaaS applications, handling incident resolution, performance monitoring, and user assistance.

Is this position remote or on‑site?

The role is based in St Augustine, Florida, with a flexible hybrid work arrangement depending on project needs.

What is the salary and employment outlook?

The contract offers a salary of $65,538.94 annually, with the possibility of transitioning to a permanent full‑time position.