Application Specialist – IT

SkinSpirit, a leading aesthetic skincare brand with more than 55 locations across the United States, is seeking an Application Specialist – IT in Palo Alto, Santa Clara County. This role offers a competitive salary range of $70,000‑$87,000 and provides the chance to support cutting‑edge software used by beauty and medical professionals.

Key Responsibilities

• Configure, test, and deploy SkinSpirit’s proprietary applications across clinics and corporate offices.
• Provide first‑line technical support to end‑users, troubleshooting hardware, software, and network issues.
• Collaborate with product development and QA teams to relay user feedback and drive continuous improvement.
• Create and maintain documentation, training materials, and standard operating procedures for system users.
• Assist in data migration, integration with third‑party platforms, and ensure compliance with HIPAA and other regulatory standards.
• Monitor system performance, generate reports, and recommend optimizations to improve efficiency.

Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field.
• 2+ years of experience in application support, help‑desk, or IT service management.
• Proficiency with Windows and macOS environments, Microsoft Office 365, and common ticketing systems (e.g., ServiceNow, Zendesk).
• Strong communication skills and ability to translate technical concepts for non‑technical staff.
• Experience in the healthcare or aesthetic industry is a plus, but not required.
• Customer‑focused mindset with a passion for delivering excellent service.

Why Join SkinSpirit?

• Be part of a people‑first culture that values wellbeing, growth, and work‑life balance.
• Work in a modern Palo Alto office with flexible hybrid work options.
• Competitive salary $70,000‑$87,000, benefits package, and professional development opportunities.
• Contribute to a brand celebrated for 20 years of excellence in aesthetic skincare.

How to Apply

Submit your resume and a brief cover letter outlining your relevant experience through the WeHired.Agency portal. SkinSpirit is an equal‑opportunity employer.

Frequently Asked Questions

What technical skills are required for the Application Specialist – IT position?

You should be comfortable with Windows and macOS, Microsoft Office 365, ticketing systems like ServiceNow or Zendesk, and have a solid understanding of software configuration and troubleshooting.

Is prior experience in the aesthetic or healthcare industry mandatory?

No, prior experience in aesthetic or healthcare is a plus but not required. Strong IT support skills and a customer‑focused attitude are essential.

What is the salary range and work location for this role?

The position is based in Palo Alto, Santa Clara County, CA, with a salary range of $70,000 to $87,000 per year, plus benefits and flexible hybrid work options.