Account Service Representative (Call Center) – Outbound Part-Time

Job Summary

Municipal Employees Credit Union of Baltimore, Inc. is hiring an Account Service Representative (Call Center) – Outbound Part-Time to work at its One South St office in Baltimore, Maryland. This part‑time, on‑site role focuses on outbound member outreach and support.

Key Responsibilities

• Conduct outbound calls to members to promote financial products, gather feedback, and resolve inquiries.
• Maintain accurate call logs and update member information in the CRM system.
• Achieve daily and weekly call volume and quality targets.
• Provide exceptional customer service, adhering to MECU’s compliance and privacy standards.
• Collaborate with sales and service teams to identify cross‑selling opportunities.
• Participate in regular training sessions to stay current on products and call‑center best practices.

Qualifications & Requirements

• High school diploma or GED; some college coursework or prior call‑center experience preferred.
• Excellent verbal communication skills and a friendly, professional phone manner.
• Basic computer proficiency (MS Office, CRM software).
• Ability to work a flexible part‑time schedule (typically evenings and weekends).
• Strong attention to detail and ability to meet performance metrics.

Compensation & Benefits

Annual salary: $30,349.80 (part‑time, pro‑rated). MECU offers a supportive, not‑for‑profit environment with opportunities for growth and community impact.

Location

One South St, Baltimore, MD 21202 (on‑site, not remote).

Frequently Asked Questions

Is this position remote?

No, the role is on‑site at the One South St office in Baltimore, MD.

What hours can I expect to work?

The job is part‑time with flexible scheduling, often including evenings and weekends.

Do I need previous call‑center experience?

While not mandatory, prior experience in a call‑center or customer service role is preferred.