Account Representative

Job Summary

Exelon is seeking an Account Representative to join its team in Carneys Point, Salem County, US. This role supports customer accounts, drives service excellence, and contributes to Exelon’s mission of a cleaner, brighter energy future.

Key Responsibilities

• Manage a portfolio of residential and commercial utility accounts, ensuring timely billing, payment processing, and issue resolution.
• Serve as the primary point of contact for customers, addressing inquiries, service requests, and complaints with professionalism and empathy.
• Collaborate with field crews, billing, and technical teams to coordinate service deliveries and resolve outages or disruptions.
• Identify opportunities to upsell energy efficiency programs and renewable‑energy solutions that align with Exelon’s sustainability goals.
• Maintain accurate account records in CRM systems and generate regular performance reports for management.
• Participate in community outreach events and represent Exelon at local meetings to strengthen brand reputation.

Qualifications & Requirements

• High school diploma or GED required; associate’s or bachelor’s degree in business, communications, or related field preferred.
• 2+ years of experience in customer service, account management, or utilities industry.
• Strong verbal and written communication skills; ability to explain complex energy concepts in simple terms.
• Proficiency with Microsoft Office Suite and experience using CRM or billing software.
• Excellent problem‑solving abilities, attention to detail, and a customer‑first mindset.
• Valid driver’s license and reliable transportation for occasional site visits.

What We Offer

• Competitive salary of $67,694.60 annually.
• Comprehensive benefits package including health, dental, vision, 401(k) match, and paid time off.
• Opportunities for professional growth within a Fortune 200 energy leader.
• Inclusive, safety‑focused workplace culture that encourages innovation and community involvement.

Frequently Asked Questions

What does an Account Representative at Exelon do?

The role involves managing utility accounts, handling customer inquiries, coordinating service delivery, and promoting energy‑efficiency programs.

What qualifications are required for this position?

A high school diploma or GED is required, with 2+ years of customer service or account management experience, strong communication skills, and basic computer proficiency.

What is the salary for the Account Representative role?

The position offers a fixed annual salary of $67,694.60, plus a full benefits package.