911 Dispatcher – Telecommunicator

Join DuPage Public Safety Communications (DU-COMM) as a 911 Dispatcher – Telecommunicator in Wheaton, DuPage County, IL. This full‑time role provides a $81,217 annual salary, comprehensive benefits, and paid training.

Key Responsibilities

• Receive and prioritize emergency and non‑emergency calls from the public.
• Gather critical information and dispatch police, fire, and EMS resources promptly.
• Maintain accurate call logs and incident records in accordance with state and agency regulations.
• Provide pre‑arrival instructions and crisis counseling as needed.
• Monitor radio and computer‑aided dispatch (CAD) systems to ensure situational awareness.
• Collaborate with 45 local public‑safety agencies to coordinate response efforts.
• Participate in continuous training and proficiency assessments.

Qualifications & Requirements

• High school diploma or GED; additional certifications (e.g., EMT, fire science) are a plus.
• Excellent verbal communication and active‑listening skills.
• Ability to remain calm and make rapid decisions under pressure.
• Basic computer proficiency; familiarity with CAD systems is beneficial.
• Valid Illinois driver’s license and ability to obtain a Statewide Telecommunications Operator (STO) certification.
• Willingness to work rotating shifts, including nights, weekends, and holidays.

Benefits & Compensation

• Annual salary: $81,217 (fixed).
• Comprehensive health, dental, and vision insurance.
• Retirement plans with employer matching.
• Paid time off, holidays, and sick leave.
• Fully funded training program and opportunities for career advancement.

How to Apply

Submit your resume and a brief cover letter outlining your interest in emergency communications through the WeHired.Agency portal. Applications are reviewed on a rolling basis.

Frequently Asked Questions

What qualifications are needed to become a 911 Dispatcher at DU-COMM?

A high school diploma or GED is required; certifications such as EMT or fire science are advantageous. Applicants must obtain an Illinois Statewide Telecommunications Operator (STO) certification after hiring.

What is the salary and benefits package for this role?

The position offers a fixed annual salary of $81,217 plus comprehensive health, dental, vision insurance, retirement plans, paid time off, and a fully funded training program.

Are shift differentials or weekend work required?

Yes, DU-COMM operates 24/7, so dispatchers work rotating shifts, including nights, weekends, and holidays, with appropriate shift differentials applied.