2nd Line Technical Analyst

Salary: £20,000 – 51,000 per year Requirements: Good understanding of IT and networks Knowledge of desktop, server, and printer hardware and their components Knowledge of network devices and their roles Knowledge of customer service principles and practices Knowledge of computers and relevant software applications Excellent customer-facing, communication, interpersonal, and presentation skills Strong analytical, logical, and troubleshooting skills Ability to manage customer interactions and res…