1st Line Service Desk Analyst

Salary: £24,000 – 28,000 per year Requirements: Proven experience within a customer service role Background in IT support is desirable Degree in IT or a CompTIA certificate (or similar) is beneficial but not essential Excellent communication and interpersonal skills Strong customer service skills Ability to resolve issues efficiently Responsibilities: Resolving incoming IT queries remotely via email and phone, or at the office Prioritising and resolving IT concerns and escalating serious issues…