151B – Senior Service Associate, NVSTE Idexx, Sun-Wed 7 am-5:30pm

Job Summary

UPS is hiring a 151B – Senior Service Associate, NVSTE Idexx to work Sun‑Wed, 7 am‑5:30 pm in Reno, Washoe County, US. This full‑time role offers a salary of $33,266.04 per year.

Key Responsibilities

• Provide senior‑level service and support for NVSTE Idexx customers, ensuring timely resolution of inquiries and issues.
• Coordinate daily operations during the assigned Sun‑Wed shift, maintaining high standards of accuracy and efficiency.
• Act as a point of escalation for complex service cases, guiding junior associates and sharing best practices.
• Collaborate with cross‑functional teams to improve service processes and enhance customer satisfaction.
• Maintain detailed records of service activities and generate reports for management review.

Qualifications & Requirements

• High school diploma or GED required; additional technical training or certifications preferred.
• Minimum 3 years of experience in a service or customer‑facing role, preferably within logistics or technology services.
• Strong communication skills and the ability to manage multiple tasks in a fast‑paced environment.
• Proficiency with UPS internal systems and basic computer applications.
• Flexibility to work the Sun‑Wed schedule, including early mornings.

What UPS Offers

• Competitive salary of $33,266.04 annually.
• Opportunities for career growth within a Fortune Global 500 company.
• Comprehensive benefits package and supportive workplace culture.

How to Apply

Visit the UPS Careers portal, select your language preference, and submit your application online.

Frequently Asked Questions

What are the working hours for this Senior Service Associate role?

The position works Sunday through Wednesday, from 7 am to 5:30 pm.

Is prior experience with NVSTE Idexx required?

While specific NVSTE Idexx experience is preferred, relevant service or logistics experience is acceptable.

What is the annual salary for this UPS position?

The salary is $33,266.04 per year.