Team Lead, Member Services

The Member Services Team Lead is responsible for the day-to-day supervision and performance management of 8-15 call center agents, ensuring delivery of a high-quality, consistent, and compliant member experience. This role provides real time direction, coaching, and escalation while enforcing schedule adherence, performance standards, and operational expectations. The Team Lead is essentially a people leader or supervisor and is fully accountable for team performance and the end-to-end member e…