Senior Machine Learning Engineer

The Mission The enterprise software landscape is fracturing. We are transitioning from “Systems of Record” to “Systems of Action.” Zendesk is leading this shift with the Resolution Platform, aiming to be the first CX company to secure $1B in AI-driven revenue. To achieve this, we must solve the “Orchestration Trap.” We are not just building features; we are building the high-performance runtime that allows fleets of AI Agents to Perceive, Reason, and Act. The Opportunity You will operate at the…