Support Desk Analyst

Salary: £25,000 – 26,000 per year Requirements: Previous experience working as a Support Desk Analyst or in a similar first-line IT support role Experience working in a service desk environment, managing and updating tickets Good understanding of Windows, Microsoft Office and general IT systems Experience with user account management (password resets, permissions, access) Basic knowledge of networking or VPN connectivity issues Familiarity with ticketing systems and ideally ITIL-based processes…