Junior IT Helpdesk Technician

Job Summary

Join Spectrum Health Care as a Junior IT Helpdesk Technician in Markham, York Region. Provide first‑line technical support to employees and affiliates through phone, email, remote and on‑site assistance.

Key Responsibilities

• Answer incoming helpdesk calls, emails and support tickets promptly.
• Monitor the IT Helpdesk mailbox, convert requests into tickets and assign them to the appropriate team members.
• Deliver Level 1 support for desktop hardware, software, telecom and network issues.
• Install, configure and test software applications and systems to meet company requirements.
• Document resolutions and maintain accurate ticket records.
• Escalate complex problems to senior technicians while following established procedures.
• Assist with routine hardware setups, upgrades and peripheral installations.
• Participate in on‑call rotation and provide occasional on‑site support at Spectrum locations.

Qualifications & Skills

• High school diploma or equivalent; post‑secondary IT coursework or certifications (e.g., CompTIA A+, Microsoft 365) preferred.
• Basic understanding of Windows and macOS operating systems.
• Familiarity with common office applications, email clients and remote support tools.
• Strong communication skills and a customer‑service mindset.
• Ability to troubleshoot hardware, software and network connectivity issues.
• Team player who can work independently and follow documented processes.

What We Offer

• Hands‑on experience in a fast‑paced healthcare environment.
• Opportunities for professional growth and certification support.
• Collaborative team culture with mentorship from senior IT staff.

Frequently Asked Questions

What type of support will I provide as a Junior IT Helpdesk Technician?

You will handle Level 1 phone, email, remote and on‑site support for desktop hardware, software, telecom and network issues, as well as ticket creation and escalation.

Do I need any certifications to apply?

While not mandatory, certifications such as CompTIA A+ or Microsoft 365, and relevant IT coursework, are preferred and will strengthen your application.

Is on‑call work required for this position?

Yes, you may be part of an on‑call rotation to provide occasional after‑hours assistance to Spectrum employees and affiliates.