Customer Service Representative (Remote)

The Customer Service Representative (Remote) role at Merck is a fully remote position based in Frankfort, Franklin County, US, offering a salary of $76,430.91 per year.

Key Responsibilities

• Handle inbound and outbound customer interactions across digital, social, chat, phone, and mail channels.
• Provide accurate information on Merck products, vaccines, and corporate policies.
• Resolve consumer and employee inquiries while maintaining high service standards.
• Document all interactions in the CRM system and follow up on open cases.
• Collaborate with cross‑functional teams to improve service processes and share customer insights.

Required Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Excellent written and verbal communication skills.
• Proven experience in a multi‑channel customer service environment.
• Strong problem‑solving abilities and attention to detail.
• Comfortable using CRM software and Microsoft Office suite.

What We Offer

• Competitive annual salary of $76,430.91.
• Fully remote work arrangement with flexible scheduling.
• Comprehensive benefits package including health, dental, vision, and retirement plans.
• Opportunities for professional development and career growth within a global pharmaceutical leader.

Frequently Asked Questions

Is this position fully remote?

Yes, the Customer Service Representative role is 100% remote, allowing you to work from anywhere within the United States.

What salary does Merck offer for this role?

The annual salary is $76,430.91, paid on a regular schedule.

What channels will I be supporting as a CSR?

You will handle inquiries via digital, social media, chat, phone, and traditional mail.