Customer Service Representative I

Job Summary

Sentara Hospitals is hiring a full‑time Customer Service Representative I to work remotely from Virginia Beach, Virginia. This day‑shift role offers a salary of $38,114.84 per year.

Key Responsibilities

• Provide courteous, accurate, and timely assistance to patients and members via phone, email, and chat.
• Resolve inquiries related to appointments, billing, insurance verification, and medical records.
• Document all interactions in the electronic health record system following compliance and privacy standards.
• Escalate complex issues to senior staff while maintaining ownership until resolution.
• Meet daily and weekly performance metrics such as call handle time, first‑call resolution, and customer satisfaction scores.

Qualifications

• High school diploma or GED required; associate degree or higher preferred.
• Excellent verbal and written communication skills.
• Proven customer service experience, preferably in healthcare or a related field.
• Ability to work the standard hours of 8:00 AM – 4:30 PM (First/Day Shift).
• Reliable high‑speed internet connection; must reside in Virginia Beach or the greater Hampton Roads area and be able to travel on‑site if connectivity issues arise.
• Comfortable using CRM software, Microsoft Office, and basic troubleshooting of audio/video equipment.

Compensation & Benefits

Salary: $38,114.84 per year (fixed). Additional benefits include health insurance, retirement plans, paid time off, and opportunities for career advancement within the Sentara Health system.

How to Apply

Submit your resume and a brief cover letter outlining your relevant experience through the Sentara Hospitals career portal. Candidates must be eligible to work in the United States.

Frequently Asked Questions

Do I need to live in Virginia Beach to work this remote position?

Yes, candidates must reside in Virginia Beach or the broader Hampton Roads area and be able to travel on‑site if internet connectivity issues occur.

What are the regular working hours?

The role is a First (Day) Shift position requiring availability between 8:00 AM and 4:30 PM.

Is prior healthcare experience required?

While not mandatory, experience in healthcare or a related customer service environment is preferred.