Collection Specialist

Job Summary

East Texas Professional Credit Union is seeking a detail‑oriented Collection Specialist in Judson, Gregg County, TX. This role manages repossessed collateral from recovery through sale, ensuring compliance and maximizing recovery value.

Key Responsibilities

• Coordinate repossession activities with external agents, law enforcement, and internal teams.
• Verify that all repossessions comply with state and federal regulations as well as Credit Union policies.
• Maintain accurate inventory records, track condition of assets, and update the system in real time.
• Conduct condition assessments, arrange repairs or refurbishments, and obtain cost estimates.
• Prepare collateral for sale, including photography, description writing, and pricing recommendations.
• Collaborate with the Auction/Asset Management team to schedule and execute sales, both online and in‑person.
• Monitor and report recovery metrics, identify trends, and propose process improvements.
• Respond to member inquiries related to repossessions and provide clear, professional communication.

Required Qualifications

• High school diploma or GED; Associate’s degree or relevant certifications a plus.
• 2+ years of experience in collections, asset recovery, or loss mitigation.
• Strong knowledge of Texas repossession laws and Credit Union regulations.
• Excellent organizational, analytical, and problem‑solving skills.
• Proficient with Microsoft Office Suite and asset management software.
• Effective written and verbal communication skills.

Compensation

Salary: $35,119.70 annually (fixed).

Location

Judson, Gregg County, Texas, United States.

Frequently Asked Questions

What does a Collection Specialist do at a credit union?

The specialist manages repossessed assets from recovery through sale, ensures legal compliance, maintains inventory, and works to maximize recovery value.

Do I need a degree to apply for this position?

A high school diploma or GED is required; an associate’s degree or related certifications are preferred but not mandatory.

Is the salary for this role fixed or negotiable?

The position offers a fixed annual salary of $35,119.70.