Telephonic Case Manager

Join Sedgwick as a Telephonic Case Manager in Grandview Heights, Franklin County, US, supporting clients facing unexpected challenges while earning a competitive salary of $86,427.45 per year.

Key Responsibilities

• Handle inbound and outbound calls to assess client needs and provide case management guidance.
• Document interactions accurately in Sedgwick’s case management system.
• Coordinate with internal teams and external partners to resolve claims efficiently.
• Maintain compliance with company policies, regulatory standards, and data privacy regulations.
• Identify opportunities for process improvement and contribute to service excellence.

Qualifications & Requirements

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• 2+ years of experience in case management, customer service, or related field.
• Excellent verbal communication and active listening skills.
• Proficiency with Microsoft Office and case management software.
• Strong organizational abilities and attention to detail.
• Ability to work flexible hours, including occasional evenings or weekends.

What We Offer

• Competitive salary of $86,427.45 annually.
• Comprehensive health, dental, and vision benefits.
• Paid time off and work‑life balance initiatives.
• Career development programs and tuition assistance.
• Recognition as a Great Place to Work® and inclusion in Newsweek’s America’s Greatest Workplaces.

Frequently Asked Questions

What does a Telephonic Case Manager do at Sedgwick?

You will manage client calls, assess needs, document cases, coordinate resolutions, and ensure compliance with company and regulatory standards.

What qualifications are required for this position?

At least 2 years of case management or customer service experience, strong communication skills, and proficiency with case management software.

What benefits does Sedgwick provide to employees?

Sedgwick offers a competitive salary, health/dental/vision coverage, paid time off, career development programs, and a recognized great workplace culture.