CX Partner Implementation Success Manager

Job Summary

Zoom is seeking a CX Partner Implementation Success Manager in Atlanta, Fulton County, US. This senior role leads a team of Technical Partner Advisors to drive partner‑led implementations, accelerate customer adoption, and ensure long‑term retention of Zoom’s Contact Center solutions.

Key Responsibilities

• Lead, coach, and develop a regional team of ZCX Partner Technical Advisors.
• Define and execute the implementation strategy for partner‑driven deployments of Contact Center, Virtual Agent, and Workforce Engagement Management solutions.
• Collaborate with partners to design implementation roadmaps, set success metrics, and monitor progress.
• Drive customer adoption through best‑practice guidance, training, and post‑implementation support.
• Monitor and improve key performance indicators such as implementation timelines, adoption rates, and retention scores.
• Serve as the escalation point for complex technical or operational issues, coordinating with Zoom engineering and product teams.
• Develop scalable enablement programs, playbooks, and knowledge resources for partners.
• Represent Zoom in regional partner forums, industry events, and customer executive briefings.

Required Qualifications

• 5+ years of experience in contact‑center, virtual‑agent, or workforce‑engagement management solutions.
• Proven people‑management experience, preferably leading technical advisory or consulting teams.
• Strong understanding of SaaS implementation methodologies and partner ecosystems.
• Excellent communication and stakeholder‑management skills.
• Track record of driving customer adoption and retention in a fast‑paced technology environment.
• Bachelor’s degree in Business, Computer Science, or related field; advanced degree a plus.

Compensation

Base salary: $293,243.47 per year.

Why Join Zoom

Zoom offers a collaborative, innovative culture, global impact, and opportunities for professional growth within a leading video‑communications platform.

Frequently Asked Questions

What does a CX Partner Implementation Success Manager do at Zoom?

They lead a team of technical advisors to plan and execute partner‑led implementations, ensure customer adoption of Zoom Contact Center solutions, and improve long‑term retention.

What experience is required for this role?

At least 5 years in contact‑center, virtual‑agent or workforce‑engagement solutions, with proven people‑management and SaaS implementation expertise.

What is the salary for this position?

The role offers a base salary of $293,243.47 per year.