Customer Success Agent

Humana is seeking a Customer Success Agent to join its caring community in Archer, Laramie County, US. This role focuses on delivering memorable experiences to members and prospects, reinforcing Humana’s commitment to putting health first.

Key Responsibilities

• Handle inbound and outbound member interactions, ensuring each contact is pleasant, helpful, and solution‑focused.
• Identify customer needs, provide product information, and guide members toward appropriate health services.
• Maintain accurate records of interactions in the CRM system and follow up on open cases.
• Collaborate with cross‑functional teams to resolve complex issues and improve service processes.
• Collect and share feedback to help shape product enhancements and service strategies.

Required Qualifications

• Excellent communication and active‑listening skills.
• Strong problem‑solving abilities and a customer‑first mindset.
• Proficiency with CRM tools and Microsoft Office Suite.
• Ability to work in a fast‑paced environment and manage multiple inquiries simultaneously.
• High school diploma or equivalent; additional education or healthcare experience is a plus.

Compensation

Salary: $65,125.29 per year (fixed).

Why Join Humana?

Become part of a company that processes over 10 million sales interactions annually, where service quality defines the brand and every employee helps improve the health and lives of millions.

Frequently Asked Questions

What does a Customer Success Agent do at Humana?

The agent handles member inquiries, provides product guidance, resolves issues, and ensures each interaction is positive and helpful.

What are the required skills for this role?

Strong communication, problem‑solving, CRM proficiency, and a customer‑first attitude are essential.

What is the salary for this position?

The fixed annual salary is $65,125.29.