Senior Manager, Expert Services

Job Summary

ServiceNow, Inc. is seeking a Senior Manager, Expert Services to lead high‑impact consulting engagements from our Glendale, Denver office. This role directs a team of experts, drives customer transformation, and ensures delivery of AI‑enabled solutions.

Key Responsibilities

• Lead and mentor a multidisciplinary Expert Services team delivering end‑to‑end implementations for enterprise customers.
• Own project profitability, resource planning, and timeline adherence across complex, multi‑phase engagements.
• Collaborate with sales, product, and engineering to shape solution architecture and identify upsell opportunities.
• Drive adoption of ServiceNow’s AI‑enhanced platform, ensuring measurable business outcomes for clients.
• Develop and maintain best‑practice methodologies, governance frameworks, and knowledge‑share initiatives.
• Represent ServiceNow at client executive meetings, industry events, and thought‑leadership forums.

Required Qualifications

• 10+ years of experience in professional services, consulting, or managed services within enterprise SaaS environments.
• Proven track record managing large, global implementations and delivering revenue‑positive results.
• Deep understanding of ITSM, ITOM, ITBM, and emerging AI/automation capabilities.
• Strong leadership, communication, and stakeholder‑management skills.
• Bachelor’s degree required; advanced degree or relevant certifications (e.g., ITIL, PMP) preferred.

Compensation & Benefits

Salary range: $138,272.25 annually. ServiceNow offers a competitive benefits package including health, dental, vision, 401(k) match, paid time off, and continuous learning opportunities.

Location

Glendale, Denver, United States – hybrid work model with on‑site collaboration.

Frequently Asked Questions

What does the Senior Manager, Expert Services do at ServiceNow?

They lead a team delivering large‑scale ServiceNow implementations, manage project profitability, and ensure customers achieve AI‑driven business outcomes.

What experience is required for this position?

At least 10 years in professional services or consulting for enterprise SaaS, with proven leadership of complex, global deployments.

Where is the job located and what is the salary?

The role is based in Glendale, Denver, US, with an annual salary of $138,272.25 plus a full benefits package.