Senior Customer Service Representative

Job Summary

CVS Health is seeking a Senior Customer Service Representative in Glendale, Denver, US. This full‑time role offers a competitive salary of $73,132 per year and provides the opportunity to enhance the health experience for individuals, families and communities.

Key Responsibilities

• Deliver high‑quality, compassionate support to customers across multiple channels (phone, email, chat).
• Resolve complex inquiries, complaints, and escalations while maintaining compliance with health regulations.
• Mentor and coach junior representatives, sharing best practices and driving team performance.
• Collaborate with cross‑functional teams—including pharmacy, claims, and IT—to streamline processes and improve the overall customer journey.
• Analyze customer feedback and trends to recommend service enhancements.
• Maintain accurate documentation in CRM systems and ensure data privacy standards are met.

Required Qualifications

• 5+ years of experience in customer service, preferably in healthcare or pharmacy settings.
• Excellent communication and problem‑solving skills.
• Proficiency with CRM software and Microsoft Office Suite.
• Strong attention to detail and ability to handle high‑volume environments.
• Commitment to CVS Health’s values of compassion, accountability, and safety.

What We Offer

• Competitive salary of $73,132 annually.
• Comprehensive health, dental and vision benefits.
• Opportunities for professional growth and internal mobility.
• Supportive, mission‑driven workplace culture.

Frequently Asked Questions

What are the primary duties of a Senior Customer Service Representative at CVS Health?

The role involves handling complex customer inquiries, mentoring junior staff, collaborating with cross‑functional teams, and driving service improvements.

What experience is required for this position?

At least 5 years of customer service experience, preferably in healthcare or pharmacy, with strong communication and problem‑solving skills.

What benefits does CVS Health provide for this role?

Employees receive a competitive salary, comprehensive health benefits, professional development opportunities, and a supportive, mission‑focused work environment.