Remote Service Technician – US Residents – Join a Growing Tech Team Today!

We are looking for a skilled Remote Service Technician to troubleshoot, repair, and maintain cutting‑edge equipment for clients nationwide. This fully remote position offers the flexibility to work from home while delivering hands‑on support through virtual diagnostics and guided on‑site assistance. If you have a passion for technology and enjoy solving complex problems, this role is your next career move.

About the Role

As a Remote Service Technician, you will serve as the primary technical point of contact for customers experiencing issues with our hardware and software solutions. You will leverage remote access tools, video conferencing, and detailed documentation to diagnose faults, guide users through repairs, and coordinate with field teams when on‑site intervention is required. The role blends independent problem‑solving with collaborative teamwork to ensure maximum uptime and customer satisfaction.

Key Responsibilities

• Perform remote diagnostics and troubleshooting of hardware, firmware, and software issues.
• Guide customers through repair procedures using clear, step‑by‑step instructions.
• Document all service interactions in the ticketing system, including root cause analysis and resolution steps.
• Collaborate with engineering and logistics teams to schedule on‑site visits when necessary.
• Stay current on product updates, service bulletins, and industry best practices.
• Participate in weekly knowledge‑sharing sessions to continuously improve service quality.

Requirements

• Associate’s degree or equivalent experience in electronics, IT, or a related technical field.
• Minimum 2 years of hands‑on experience servicing electronic or electromechanical equipment.
• Proficiency with remote access tools (TeamViewer, AnyDesk, etc.) and ticketing platforms (Zendesk, ServiceNow).
• Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP).
• Excellent communication skills; able to explain technical concepts to non‑technical users.
• Ability to work independently in a home office environment with reliable high‑speed internet.
• Valid driver’s license and willingness to travel occasionally for on‑site support (up to 10% of time).

Preferred Qualifications

• Certifications such as CompTIA A+, Network+, or vendor‑specific service credentials.
• Experience with IoT devices, medical equipment, or industrial automation systems.
• Familiarity with scripting languages (PowerShell, Python) for automating diagnostic tasks.
• Background in customer service or technical support with a focus on satisfaction metrics.

Salary Range

$45,000 – $65,000 USD/year

Benefits

• Fully remote work – set up your home office with a stipend for equipment.
• Comprehensive health, dental, and vision plans.
• 401(k) with company match.
• Paid time off and company holidays.
• Ongoing training and certification reimbursement.
• Employee assistance program and wellness resources.
• Opportunities for career advancement into senior technical or team‑lead roles.