Remote Service Technician – Solve Complex Problems from Anywhere

We are hiring a proactive and skilled Remote Service Technician to deliver exceptional on-site and remote technical support for our clients. This fully remote role offers the freedom to work from your home office while tackling diverse technical challenges, ensuring customer satisfaction, and building a rewarding career with a growing industry leader. Enjoy a structured yet flexible schedule, a clear path for advancement, and compensation that truly reflects your expertise.

About the Role

As a Remote Service Technician, you will be the frontline expert for diagnosing, repairing, and maintaining a wide range of technical equipment and systems for our commercial and residential clients. While the position is 100% remote for administrative tasks and planning, you will be dispatched to client sites within a designated service territory (for which you must be a resident) for hands-on work. Your primary mission is to resolve issues efficiently, ensure system reliability, and provide outstanding customer service that turns clients into loyal advocates.

Key Responsibilities

• Perform remote diagnostics and troubleshooting to assess issues before dispatch.
• Conduct on-site installation, repair, maintenance, and calibration of technical equipment (e.g., HVAC systems, industrial machinery, medical devices, or commercial appliances).
• Maintain accurate service records, update CRM systems, and manage parts inventory.
• Communicate clearly with customers and dispatch teams, explaining technical concepts in simple terms.
• Adhere to all safety protocols and company service standards.
• Participate in occasional virtual team meetings and training sessions.

What We’re Looking For

The ideal candidate is a certified technician with a knack for problem-solving and a customer-first mindset. You must be self-motivated, organized, and comfortable managing a mobile service schedule from your home base.

Required Qualifications

• 2+ years of hands-on experience as a service technician in a relevant field (HVAC, electrical, industrial, medical equipment, etc.).
• Valid driver’s license and reliable transportation for travel to client sites.
• EPA 608 Certification (for HVAC roles) or other industry-specific certifications are a strong plus.
• Proficiency with diagnostic tools, multimeters, and basic hand/power tools.
• Excellent communication skills—both written and verbal—for customer interactions and remote reporting.
• Ability to pass a background check and maintain a clean driving record.
• Residency in the United States; must live within the assigned service territory.

Preferred Skills

• Experience with specific brands or systems we service (training provided for our core lines).
• Familiarity with service management software (e.g., ServiceTitan, Housecall Pro).
• Basic understanding of networking and IoT-enabled equipment.
• Strong aptitude for learning new technologies quickly.

Compensation & Benefits

We believe in fair, transparent pay and comprehensive benefits that support your health, wealth, and work-life balance.

Salary Range

$55,000 – $75,000 USD/year (based on experience, certifications, and territory complexity). This role also includes potential for overtime pay and performance-based bonuses.

Benefits Package

• 100% Remote Work: Perform administrative tasks and planning from your home office. No daily commute.
• Comprehensive Health Insurance: Medical, dental, and vision plans available on the first of the month following your start date.
• 401(k) with Company Match: Plan for your future with our generous retirement plan.
• Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays.
• Tool & Vehicle Allowance: Monthly stipend for vehicle maintenance and tool upkeep.
• Home Office Stipend: One-time reimbursement to set up your remote workspace.
• Continuous Training: Access to paid certifications and ongoing skill development.
• Mobile Phone & Data Plan: Company-provided phone and plan for business use.

Why Join Our Team?

We are a fast-growing, tech-forward company that values expertise, integrity, and customer satisfaction. As a Remote Service Technician, you’ll join a supportive community of professionals who take pride in their work. We invest in our team with cutting-edge tools, clear career progression paths, and a culture that respects your time and autonomy. This isn’t just a job—it’s a career where your skills directly impact client happiness and business growth, all while enjoying the freedom of a remote-friendly model.

How to Apply

If you are a detail-oriented technician ready to excel in a remote-capable role with on-site travel, we want to hear from you. Please submit your resume and a brief cover letter detailing your relevant experience and why this remote opportunity interests you to careers@techsolutionsinc.com with the subject line: “Remote Service Technician Application – [Your Name]”. We review applications on a rolling basis and will contact qualified candidates for an initial interview.