Remote Maintenance Person – Virtual Property Support Specialist | Work From Home

Join a leading property management company as a Remote Maintenance Person and play a vital role in keeping residential properties running smoothly—without stepping foot on-site! If you’re organized, communicative, and passionate about problem-solving, this fully remote opportunity offers competitive pay, flexible schedules, and the chance to build a rewarding career in property maintenance from the comfort of your home.

About the Role

As a Remote Maintenance Person (Virtual Property Support Specialist), you’ll be the backbone of our maintenance operations, coordinating repairs, managing work orders, and ensuring tenant satisfaction—all from your home office. This isn’t your typical hands-on maintenance job; instead, you’ll leverage technology to dispatch technicians, troubleshoot issues, and maintain seamless communication between property managers, tenants, and contractors.

We’re seeking a detail-oriented professional who thrives in a fast-paced environment and enjoys solving problems remotely. You’ll be the go-to person for maintenance inquiries, scheduling appointments, and ensuring every maintenance request is handled efficiently and professionally.

What You’ll Do

Core Responsibilities

• Receive and process maintenance requests via phone, email, and our property management software platform
• Dispatch qualified maintenance technicians to properties based on issue type and urgency
• Coordinate scheduling between tenants, property managers, and contractor teams
• Track and update work order status in real-time using our cloud-based maintenance tracking system
• Perform virtual troubleshooting to diagnose issues before sending technicians on-site
• Maintain detailed records of all maintenance activities, including costs, timelines, and resolutions
• Ensure compliance with safety standards and company policies in all maintenance communications

Additional Duties

• Assist with preventive maintenance scheduling and follow-ups
• Process maintenance-related invoices and maintain budget tracking spreadsheets
• Provide excellent customer service to tenants experiencing maintenance issues
• Escalate complex or emergency maintenance requests to appropriate supervisors
• Contribute to process improvement initiatives for our remote maintenance team

Requirements

Essential Qualifications

• High school diploma or equivalent; associate degree in facilities management or related field preferred
• 1-2 years of experience in property maintenance, customer service, or administrative support roles
• Strong verbal and written communication skills
• Proficiency with computers, smartphones, and property management software (training provided)
• Ability to multitask and prioritize in a remote work environment
• Reliable high-speed internet connection and a dedicated, quiet workspace
• Must be self-motivated and comfortable working independently

Preferred Skills

• Experience with maintenance tracking software such as AppFolio, Buildium, or Yardi
• Basic knowledge of HVAC, plumbing, and electrical systems
• Prior experience in remote or virtual customer service roles
• Bilingual (English/Spanish) is a significant advantage

Salary & Benefits

We value our team members and offer a comprehensive compensation package designed to support your professional and personal growth.

Compensation

• Salary Range: $38,000 – $52,000 USD/year (commensurate with experience)
• Performance Bonuses: Quarterly incentives based on performance metrics
• Growth Potential: Clear path to Senior Maintenance Coordinator and Supervisor roles

Benefits Package

• Fully remote work arrangement – work from anywhere in the US!
• Flexible scheduling options (depending on team needs)
• Health, dental, and vision insurance (available after 90 days)
• 401(k) retirement plan with company matching
• Paid time off and sick leave
• Comprehensive training program and ongoing professional development
• Access to wellness resources and employee assistance programs

Why Join Our Team?

This is more than just a job – it’s a career opportunity with a company that truly values its remote workforce. You’ll join a supportive team culture that emphasizes work-life balance, continuous learning, and career advancement. Our maintenance team members consistently report high job satisfaction thanks to the flexibility of remote work, the clarity of defined processes, and the meaningful impact they have on tenant experiences.

We invest in your success with top-tier training, the latest technology tools, and managers who genuinely care about your growth. Whether you’re early in your career or looking for a stable remote position with room to advance, we provide the foundation for long-term success.

Ready to bring your organizational skills and customer service passion to a dynamic remote team? We can’t wait to welcome you aboard!