Remote General and Operations Manager | Architect Efficiency and Scale for a Remote-First Tech Leader

We are seeking a visionary General and Operations Manager to become the operational backbone of our fully distributed company. In this senior leadership role, you will design and optimize the systems that enable our 100-person remote team to thrive, directly impacting our product velocity, customer satisfaction, and bottom-line growth. If you are a strategic operator who excels in building scalable processes and leading without a title, this is your chance to shape the future of work from anywhere.

Salary Range

$85,000 – $120,000 USD/year, based on experience and proven track record. This position includes a competitive performance bonus, equity package, and a comprehensive benefits suite designed for remote professionals.

About the Role

InnovateTech Solutions has been a fully remote SaaS company since our founding, creating workflow automation tools for distributed teams. As we enter a phase of aggressive growth, we need a seasoned operations leader to formalize and elevate our internal engine. Reporting directly to the CEO, you will own the “how” of our company—transforming our spontaneous, startup-era processes into a robust, scalable framework that supports our next 100 employees.

Key Responsibilities

• Own the operational P&L, including budgeting, forecasting, and cost optimization across all departments.
• Design and implement core business systems (project management, CRM, communications) to eliminate friction and automate repetitive tasks.
• Lead a small team of operations coordinators, fostering a culture of continuous improvement and data-driven decision-making.
• Develop and monitor company-wide KPIs, creating transparent dashboards that track health from team throughput to customer onboarding speed.
• Champion our remote culture by refining asynchronous communication protocols, meeting hygiene, and virtual collaboration rituals.
• Partner closely with VP of Engineering, VP of Sales, and Head of Customer Success to align operational capabilities with product and revenue goals.
• Manage critical vendor relationships, security/compliance (SOC 2), and office infrastructure (for our occasional retreats).

The Impact You’ll Have

Within your first 90 days, you will diagnose our top three operational bottlenecks and launch a project to address one. Within a year, your systems will be credited with reducing cross-departmental handoff time by 25% and improving our operational Runway metric by 15%. This role is the force multiplier that will allow our entire team to do their best work, directly fueling our path to $50M ARR.

Requirements

We are looking for a player-coach with a blend of strategic vision and hands-on grit. The ideal candidate:

• Has 5+ years of operations management experience, with at least 2 in a high-growth tech/SaaS environment.
• Demonstrable experience managing a P&L, building budgets, and improving unit economics.
• Proven ability to lead remote teams; you are an expert in asynchronous tools (Slack, Notion, Loom) and outcomes-based management.
• Strong analytical mindset; proficient in Google Sheets/Data Studio or similar BI tools to turn data into action.
• Experience with SaaS operational tools (e.g., Salesforce, HubSpot, Jira, Asana, Zapier).
• Bachelor’s degree in Business Administration, Operations, or a related field.
• U.S.-based residency is required for our corporate insurance and occasional (less than 10%) travel for team summits.

What We Offer

We believe great operations start with taking care of our own. Our benefits are built for the remote professional:

• True Flexibility: 100% remote, with core collaboration hours of 10 AM – 2 PM EST. Design your workday around your life.
• Financial Health: 401(k) with 4% company match, annual bonus potential, and meaningful equity grants.
• Wellness & Time Off: Comprehensive medical/dental/vision, unlimited PTO (with a minimum 15-day take requirement), and 12 company holidays.
• Growth Investment: $2,000 annual stipend for courses, conferences, or coaching. Dedicated time for learning.
• Home Office: $1,500 setup allowance plus a monthly $75 stipend for internet/coffee.
• Culture: Quarterly virtual team-building, an annual all-hands retreat in a inspiring location, and a values-driven, no-ego environment.

Why InnovateTech Solutions?

We are building the operating system for remote work, and we practice what we preach. Our culture is built on autonomy, radical transparency, and a deep respect for focused work. You will join a mission-driven team where your ideas will be heard, your experiments supported, and your impact visible to the entire company. We are profitable, growing rapidly, and committed to being a place where the best operators in the world can do the most meaningful work of their careers—without sacrificing their personal lives.

This is a career-defining role for an operations leader ready to move from supporting a function to building the foundation of a company. If you are energized by the challenge of turning complexity into clarity and have a proven record in remote operations, we invite you to explore this opportunity to lead with purpose and scale a business that matters.