Assistant GeneralManager at Luxurious Boutique Hotel in New York

Drive the daily operations and guest experience at a premier luxury hotel in New York. Lead a high-performing team, optimize revenue, and ensure exceptional service standards as our next Assistant General Manager.

About the Role

We are seeking an experienced and dynamic Assistant General Manager to join our team at the heart of New York’s luxury hospitality scene. In this pivotal role, you will directly support the General Manager in overseeing all hotel operations, ensuring seamless guest experiences, maximizing profitability, and maintaining the highest standards of service and quality. You will manage key departments, analyze performance metrics, implement operational efficiencies, and cultivate a positive, high-performing work environment. This is a senior leadership position demanding strategic thinking, strong financial acumen, and exceptional interpersonal skills.

Key Responsibilities

• Assist the General Manager in planning, directing, and coordinating all hotel operations (Front Office, Food & Beverage, Housekeeping, Sales & Marketing, Maintenance).
• Manage departmental budgets, monitor revenue and expense performance, and implement strategies to maximize profitability.
• Lead, train, and develop departmental managers and staff, fostering a culture of excellence and accountability.
• Ensure consistent adherence to brand standards, company policies, and all applicable laws and regulations.
• Analyze operational data, identify areas for improvement, and implement operational efficiencies and cost-saving measures.
• Resolve guest complaints and issues promptly and effectively, ensuring guest satisfaction.
• Collaborate with corporate teams and external vendors as needed.

Requirements

• Minimum 5 years of progressive experience in hotel management, with at least 2 years in a supervisory or management role (e.g., Assistant Manager, Operations Manager).
• Proven track record of managing multi-million dollar P&L budgets and driving operational improvements.
• Deep understanding of hotel operations, revenue management principles, and financial analysis.
• Strong leadership skills with the ability to motivate, mentor, and develop a diverse team.
• Exceptional communication, interpersonal, and conflict resolution skills.
• Ability to work flexible hours, including weekends and holidays.
• High school diploma or equivalent; Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.

Benefits

• Competitive salary range: $60,000 – $90,000 USD/year (based on experience).
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off and holiday pay.
• 401(k) retirement plan with company match.
• Employee assistance program and wellness initiatives.
• Opportunities for career advancement within a prestigious luxury hotel group.
• Discounted rates at participating hotels worldwide.
• Professional development and training opportunities.

What We Offer

Join a dedicated team committed to providing unparalleled luxury experiences. We offer a challenging and rewarding environment where your leadership directly impacts guest satisfaction and hotel success. If you possess the drive, expertise, and passion for luxury hospitality, we want to hear from you.

This is a full-time position based in New York, NY. Only applications from candidates legally authorized to work in the United States will be considered.