Remote Service Technician – Join a High‑Growth Tech Team that Values Innovation and Work‑Life Balance

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Are you a hands‑on problem solver who thrives in a fast‑paced, tech‑centric environment? As a Remote Service Technician, you’ll keep our cutting‑edge hardware running smoothly for clients worldwide while enjoying the flexibility and freedom of working from home. Dive into a role where your expertise fuels our success and your career growth is our priority.

About the Role

Your primary responsibility will be to diagnose, repair, and maintain a diverse portfolio of client hardware, from enterprise servers to consumer electronics. Working remotely, you’ll collaborate with our global support team, leveraging advanced ticketing systems and remote diagnostic tools. You’ll also provide on‑site visits when necessary, traveling within a defined radius when client sites require physical intervention.

Key Responsibilities

• Respond to and resolve service tickets within agreed SLA metrics.
• Conduct remote diagnostics using specialized software and tools.
• Perform on‑site repairs, firmware updates, and preventive maintenance.
• Document all interventions in our cloud‑based knowledge base.
• Collaborate with engineering and product teams to relay field feedback.
• Participate in continuous training programs to stay current with emerging technologies.

Requirements

We’re looking for a highly motivated, detail‑oriented individual with the following background:

• Minimum of 3 years’ experience in service or field support for IT hardware.
• Proficiency with Windows, macOS, Linux, and network equipment troubleshooting.
• Strong understanding of networking fundamentals (TCP/IP, VLANs, VPNs).
• Excellent communication skills—both written and verbal—to interact with clients and internal teams.
• Valid driver’s license and willingness to travel up to 25% of the time.
• Self‑starter attitude, capable of working independently while maintaining proactive communication.
• Certified technician credentials (e.g., CompTIA A+, Network+, or similar) preferred.

Benefits

Our remote culture is built on trust, flexibility, and recognition. Here’s what you’ll receive:

• Competitive salary: $50,000 – $70,000 USD per year, commensurate with experience.
• Health, dental, and vision insurance with a generous employer match.
• Flexible work hours with a core overlap window to support global collaboration.
• Home‑office stipend covering desk, monitor, and ergonomic equipment.
• Unlimited PTO and a company‑wide mental‑health day each quarter.
• Annual remote training budget for certifications and skill development.
• Employee stock purchase plan and quarterly bonuses tied to performance metrics.

Why Work With Us?

We’re a fast‑growing, mission‑driven tech company that places a premium on innovation, quality, and employee well‑being. As a Remote Service Technician, you’ll:

• Be the frontline advocate for our clients, ensuring their technology runs flawlessly.
• Gain exposure to a broad spectrum of hardware and software solutions.
• Partner with top-tier engineers and product managers who value field insights.
• Enjoy a culture that balances autonomy with collaborative problem‑solving.

Next Steps

If you’re ready to bring your technical expertise to a supportive, forward‑thinking remote team, we’d love to hear from you. Send us your résumé, a brief cover letter outlining your most significant service achievements, and any relevant certifications. Let’s build a world‑class support experience together—one device at a time.

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