AI Summary / Key Details

  • Role: Remote Care Coordinator + Remote Job for residents of Canada + Work from Home
  • Compensation: $25 - $45 / hr
  • Location: Remote
  • How to apply: Click the Apply Now button on this page to submit your resume.
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Join a dynamic healthcare team as a Remote Care Coordinator and become the vital link connecting patients, providers, and services across Canada. Transform lives by ensuring seamless access to essential healthcare services while building a rewarding career in the booming telehealth sector. Join Canada’s fastest-growing remote healthcare support team today.

Join a dynamic healthcare team as a Remote Care Coordinator and become the essential link connecting patients, providers, and essential services across Canada. In this pivotal role, you’ll ensure seamless access to vital healthcare services for individuals nationwide while building a rewarding career in the rapidly expanding telehealth sector. If you thrive in organized, empathetic communication and thrive in virtual collaboration, this is your opportunity to shape the future of Canadian healthcare access.

About the Role

As a Remote Care Coordinator, you will serve as the central point of contact for patients navigating the Canadian healthcare system, ensuring seamless access to services while maintaining strict confidentiality and empathy. You’ll serve as the primary liaison between patients, primary care physicians, specialists, and insurance providers, resolving scheduling conflicts and clarifying service access pathways. Utilizing secure digital platforms, you’ll manage intake processes, triage urgent requests, and provide clear, empathetic guidance to reduce patient anxiety and improve healthcare access. This role demands proactive problem-solving, cultural sensitivity across diverse Canadian communities, and unwavering commitment to patient-centered service delivery in a fast-paced telehealth environment.

Key Responsibilities

    • Serve as the primary point of contact for Canadian patients seeking healthcare services, providing empathetic guidance and clear explanations of complex medical processes.
    • Coordinate seamless appointments between patients, primary care physicians, specialists, and insurance providers using secure digital platforms.
    • Triaging urgent medical requests, resolving scheduling conflicts, and ensuring timely access to necessary healthcare services across Canada’s diverse regions.
    • Acting as the primary liaison between patients, primary care physicians, specialists, and insurance providers to resolve access barriers.
    • Utilizing secure digital platforms to manage intake processes, triage urgent requests, and deliver compassionate guidance to reduce patient anxiety.
    • Ensuring seamless access to essential healthcare services for diverse Canadian communities, including remote and rural populations.

      Qualifications

      We seek compassionate, organized individuals with proven experience in healthcare coordination or patient advocacy. A minimum of 3 years in a remote or virtual healthcare support role is required. Bachelor’s degree in healthcare administration, nursing, or social work is preferred. Key competencies include exceptional written and verbal communication, exceptional empathy, exceptional organizational skills, proficiency with telehealth platforms (e.g., Zoom, Doxy.me), and the ability to manage high-volume virtual interactions with empathy and precision. Canadian work experience or strong understanding of the Canadian healthcare system is highly preferred. Strong written communication skills and the ability to convey complex medical information in clear, empathetic language are essential.

      Compensation

      Salary Range: $48,000 – $68,000 CAD/year

      This competitive compensation aligns with industry standards for remote healthcare support roles in Canada, reflecting experience, certification (e.g., CCMC), and proficiency with Canadian telehealth platforms. Entry-level positions start at $48,000 CAD annually, with clear advancement paths to senior coordination roles exceeding $80,000 annually through demonstrated expertise and leadership.

      Key Responsibilities

        • Serve as the primary liaison for Canadian patients navigating complex healthcare pathways, providing compassionate guidance on service access and appointment scheduling.
        • Seamlessly coordinate multi-provider appointments across primary care, specialists, and allied health services using secure digital platforms.
        • Resolve insurance authorization delays and insurance eligibility issues to ensure uninterrupted access to necessary treatments.
        • Leverage secure telehealth platforms to conduct virtual intake assessments, triage urgent concerns, and deliver empathetic guidance to reduce patient anxiety.
        • Ensure equitable access to essential healthcare services for diverse Canadian communities, including rural and remote populations.

        Qualifications

        We seek compassionate, highly organized individuals with 3+ years of experience in remote healthcare support or patient advocacy roles. A bachelor’s degree in nursing, social work, or healthcare administration is preferred. Essential qualifications include proven success in virtual patient engagement, exceptional empathy and active listening skills, exceptional organizational abilities to manage multiple priorities, and technical proficiency with HIPAA-compliant telehealth platforms like Zoom for Healthcare or Doxy.me. Canadian healthcare experience or demonstrated knowledge of provincial health systems is highly valued. Exceptional written communication skills and the ability to translate complex medical information into clear, compassionate language for diverse audiences are essential.

        Why Join Us

        Join a leading Canadian telehealth innovator recognized for excellence in virtual care delivery and patient satisfaction. Thrive in a supportive, inclusive remote environment with comprehensive benefits including 100% coverage for home office setup, ongoing professional development stipends, and regular virtual team-building activities. Enjoy dedicated IT support, mental health resources, and clear advancement pathways to senior coordination roles. This is more than a job—it’s a mission-driven opportunity to become the trusted face of healthcare access for Canadians nationwide, building a meaningful career while contributing to national health equity.