IT Support Engineer II

Amazon is seeking an IT Support Engineer II to provide Tier 2 support for employees across a fast-paced, global environment. You will troubleshoot hardware, software, and network issues; manage accounts and access; and support Windows, macOS, and cloud-based tools. Partnering with engineering and AWS teams, you will drive root-cause resolution, enhance automation, and improve processes. This role demands strong technical depth, customer obsession, and ownership, with opportunities to grow your …