Remote Care Coordinator | Make a Daily Difference in Patients’ Lives

We are seeking a compassionate and highly organized Care Coordinator to orchestrate seamless healthcare journeys for our clients. In this fully remote role, you will be the trusted central point of contact, ensuring individuals receive the right care, at the right time, with dignity and respect. If you are driven by connection and thrive in a dynamic, mission-focused environment, this is your opportunity to build a rewarding career without leaving home.

About the Role

As a Remote Care Coordinator, you will manage a caseload of clients with diverse healthcare needs, acting as their advocate, navigator, and planner. You will work collaboratively with nurses, social workers, physicians, and insurance providers to develop and implement personalized care plans. Your day will involve conducting comprehensive assessments via video and phone, coordinating appointments and services, providing education, and offering crucial emotional support to clients and their families. This role is the heartbeat of our patient support system, directly impacting health outcomes and quality of life.

Key Responsibilities

• Conduct initial and ongoing telephonic/video assessments to evaluate client needs, goals, and social determinants of health.
• Develop, document, and regularly update individualized care plans in collaboration with the clinical team.
• Coordinate and schedule medical appointments, therapy sessions, home health services, and community resources.
• Serve as the primary communication hub for clients, families, and the interdisciplinary care team.
• Provide proactive follow-up to ensure care plan adherence and identify potential issues early.
• Educate clients and families on conditions, medications, and available support systems.
• Maintain meticulous, timely, and accurate documentation in our Electronic Health Record (EHR) system.
• Identify and escalate urgent clinical or psychosocial concerns to the appropriate supervisor or provider.

What You Bring (Requirements)

We are looking for a candidate who combines clinical insight with exceptional interpersonal skills. The ideal applicant will be a natural problem-solver with a patient-centered approach.

Required Qualifications

• Associate’s degree in Nursing (ADN), Social Work, Public Health, or a related field. Bachelor’s degree (BSN, BSW, MPH) preferred.
• 2+ years of experience in a care coordination, case management, patient navigation, or social work role within healthcare.
• Active, unrestricted license as a Registered Nurse (RN) or Licensed Social Worker (LSW) is a strong advantage.
• In-depth knowledge of the healthcare continuum, insurance principles (Medicare, Medicaid, commercial), and community resources.
• Proficiency with EHR systems and Microsoft Office Suite.
• Exceptional verbal and written communication skills with the ability to build rapport remotely.
• Strong organizational skills, time management, and the ability to manage a dynamic caseload independently.
• Must reside in the United States and be able to work standard business hours (Eastern or Central Time zones preferred).

Compensation & Benefits

We believe in compensating our team fairly for the vital work they do. This is a full-time, exempt position.

Salary Range

$52,000 – $72,000 USD per year, commensurate with experience, licensure, and geographic market adjustments. Performance-based bonuses are available quarterly.

Comprehensive Benefits Package

• 100% Remote Work: Enjoy the flexibility and work-life balance of a true work-from-home position. We provide the technology you need.
• Health & Wellness: Premium medical, dental, and vision insurance for you and your dependents (company-subsidized).
• Financial Security: 401(k) plan with company match, life insurance, and short/long-term disability.
• Time Off: Generous Paid Time Off (PTO) policy including holidays, vacation, and sick leave.
• Professional Growth: Annual stipend for continuing education, licensure renewal, and relevant conferences.
• Home Office Support: One-time home office setup stipend and monthly internet reimbursement.
• Wellness Programs: Access to mental health resources, employee assistance program (EAP), and wellness initiatives.

Why VitalCare Solutions?

VitalCare Solutions is a national leader in patient-centered care coordination, dedicated to improving health outcomes for complex populations. We foster a supportive, collaborative, and innovative culture where every team member’s contribution is valued. Here, your work has a direct, positive impact on people’s most vulnerable moments. We are an equal opportunity employer committed to building a diverse and inclusive workforce.

Ready to Make an Impact?

If you are a dedicated healthcare professional seeking a meaningful remote role where your skills truly matter, we want to hear from you. Please submit your resume and a cover letter detailing your relevant experience and passion for patient advocacy to our careers portal.