Customer Success Representative

About the role In this role, you’ll deliver fast, accurate technical and operational support to operators, staff, and end-users. You’ll become a product expert, help troubleshoot real-time issues, and ensure customers receive clear and confident guidance—especially during nights and weekends. Responsibilities Provide immediate technical and operational support via phone and chat. Serve as a product expert and trusted technical resource for partners. Clearly communicate resolutions and follow th…