Remote Care Coordinator – Make a Real Difference in Patients’ Lives

Are you a compassionate and organized professional looking for a meaningful remote career? We are seeking a dedicated Care Coordinator to serve as the central hub for patient care, managing complex cases and advocating for individuals navigating the healthcare system. This 100% remote position offers the flexibility to work from anywhere in the U.S., allowing you to directly impact patient well-being without a daily commute.

About the Role

As a Remote Care Coordinator, you will be the primary point of contact for a assigned panel of patients, coordinating appointments, managing care plans, and ensuring communication flows smoothly between doctors, specialists, therapists, and family members. You will work closely with a supportive clinical team to identify patient needs, overcome barriers to care (like transportation or financial constraints), and empower patients to achieve their health goals. Your role is critical in reducing hospital readmissions, improving medication adherence, and enhancing the overall patient experience.

Key Responsibilities

• Conduct comprehensive patient assessments via phone and video to understand medical, psychosocial, and environmental needs.
• Develop, implement, and regularly update individualized care plans in collaboration with patients, families, and the interdisciplinary care team.
• Schedule and coordinate all medical appointments, procedures, and follow-up care, ensuring patients have clear instructions and pre-visit preparation.
• Proactively monitor patient progress, identify potential issues or red flags, and intervene to prevent complications.
• Provide patient and family education on conditions, treatments, medications, and community resources.
• Maintain accurate, timely, and detailed documentation in the Electronic Health Record (EHR) system.
• Facilitate smooth transitions of care between settings (hospital to home, home to rehab, etc.).
• Act as a fierce patient advocate, ensuring their voice is heard and their rights are protected.

What We’re Looking For (Requirements)

• Education: Associate’s degree in Nursing, Health Administration, Social Work, or a related field. Bachelor’s degree preferred.
• Experience: 2+ years of experience in a care coordination, case management, patient navigation, or clinical liaison role within healthcare. Experience with chronic disease management (e.g., diabetes, heart failure, COPD) is a significant plus.
• Skills: Exceptional verbal and written communication skills. Superior organizational and time-management abilities with a talent for prioritizing tasks. Proficiency with EHR systems (e.g., Epic, Cerner) and Microsoft Office Suite. Strong problem-solving and critical thinking skills.
• Mindset: Deep empathy, patience, and resilience. A proactive, patient-centered approach. Ability to work independently in a remote setting with high self-motivation and discipline.
• Certification: Certified Case Manager (CCM) or similar certification is highly desirable but not required.
• Technical: Reliable high-speed internet, a dedicated quiet workspace, and comfort with video conferencing tools.

Compensation & Benefits

Salary Range: $48,000 – $62,000 USD/year, commensurate with experience and certifications. Performance-based bonuses may be available.

We believe in supporting our team members holistically. As a full-time remote employee, you will be eligible for a comprehensive benefits package including:

• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Generous Paid Time Off (PTO) and company holidays
• Health Savings Account (HSA) or Flexible Spending Account (FSA)
• Life and Disability Insurance
• Remote Work Stipend: Annual allowance to support your home office setup and internet costs.
• Professional Development Fund to support continuing education and conferences.
• A collaborative, supportive, and mission-driven virtual team culture.

How to Apply

If you are ready to bring your coordination skills and compassionate heart to a rewarding remote role, we want to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you are passionate about patient advocacy and care coordination. In your cover letter, please also describe a challenging case you successfully navigated and what you learned from the experience.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.