IT Helpdesk Manager

Job Summary The IT Helpdesk Manager will be in charge of day-to-day support and operation of the IT Helpdesk. Duties and Responsibilities Manage technology deployment and coordination of new computer & printer purchases. Manage IT Helpdesk including staffing, scheduling, and training of all helpdesk student workers and call center student workers. Monitor the helpdesk ticketing system and provide Tier 2 support as needed. Maintains contact with all academic departments to ensure that their comp…