Help Desk Technician

The Help Desk Technician I is a frontline role ensuring users have reliable, secure, and fully functional IT systems to support their scientific and operational work. This position minimizes downtime, resolves technical issues efficiently, and maintains the health of end-user devices across Windows, Linux, and Mac environments. This role supports contract success by sustaining daily IT operations, maintaining endpoint compliance through patching, security scans, and account management, and enab…