Analyst – Workforce Services(Remote)

Join Maximus as an Analyst – Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics. We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience. Essential Duties and Responsibilities: – Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficien…