Senior Director of Support, AMER Region

Summary Guidewire is seeking a Senior Director to lead the AMER region of Guidewire Global Support (GGS). The Senior Director is responsible for leading a team of ~200 technical support engineers as they research and resolve all incoming support cases from Guidewire’s customer base. This position requires strong managerial and leadership skills, a deep commitment to customer satisfaction, and experience in driving effective process improvement. This is a full-time in-office role based at Guidew…