Desktop Support Technician – CCJM

Job Description Job Description · Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs. · Troubleshoot, diagnose and resolve the tickets (Hard IMAC and break fix) that needs onsite intervention. · Coordinate with higher level remote support teams and Supplier’s Service Desk teams for ticket resolution. · Participate in war rooms for critical incident management when required or at Customer’s discretion. · Resolve incidents at end-users’ de…