Senior Director, Customer Success (Remote)

Reports To & Team This role reports to the Chief Revenue Officer and leads a team of eight, for a function of nine including this role: five vertical-aligned Senior Customer Success Managers (Healthcare, Manufacturing, Public Sector, Retail & Hospitality, and Services & Distribution), two Junior Customer Success Managers sharing the pooled Tier 3 book, and one Renewals Specialist covering all three tiers. What You’ll Do Lead the Function Hire, coach, and develop five vertical-aligned Senior CSM…