Shift Manager in Downtown Chicago – Lead a High-Energy Team & Drive Daily Success

Stepping into this Shift Manager role means becoming the operational heartbeat of our bustling location. You will directly impact customer satisfaction, team performance, and profitability during your shifts, with a clear path toward senior management. This is your opportunity to build leadership experience in a dynamic, supportive environment where your decisions shape the business every single day.

About the Role & Our Mission

As a Shift Manager, you are the leader on the floor, responsible for seamless operations from opening to close. You will bridge the gap between corporate strategy and frontline execution, ensuring our standards are met while fostering a positive, productive team culture. We are a growing hospitality group committed to exceptional guest experiences and internal growth, and we need a proactive, solutions-oriented manager to own the daily rhythm of our business.

Key Responsibilities

• Operational Excellence: Oversee all shift activities including opening/closing procedures, cash handling, inventory management, and adherence to health & safety protocols.
• Team Leadership: Lead, train, and motivate a team of 10-15 crew members and junior leads. Provide real-time coaching, conduct pre-shift meetings, and manage shift scheduling.
• Guest Experience Champion: Ensure every customer receives outstanding service. Resolve complaints swiftly and turn potential issues into positive experiences.
• Performance & Reporting: Meet and exceed daily sales and labor targets. Accurately complete end-of-shift reports and communicate key metrics to the General Manager.
• Culture Carrier: Uphold company values, promote a clean and safe work environment, and build morale through recognition and team-building.

What You Bring (Requirements)

We are looking for a natural leader with a passion for service. The ideal candidate will have:

• 2+ years of experience in a fast-paced retail, food service, or hospitality environment, with at least 1 year in a lead or supervisory role.
• Proven ability to manage a diverse team, delegate effectively, and handle conflict resolution with professionalism.
• Strong analytical skills with the ability to interpret sales data, labor reports, and inventory levels to make immediate decisions.
• Excellent communication skills—clear, confident, and positive with both team members and customers.
• Flexible schedule, including evenings, weekends, and holidays. Must be legally authorized to work in the U.S.
• High school diploma or equivalent; additional management or hospitality coursework is a strong plus.

The Complete Compensation & Benefits Package

We believe in rewarding outstanding leadership. This full-time position offers a comprehensive package designed for your professional and personal well-being.

Salary & Incentives

Annual Salary Range: $48,000 – $62,000 USD/year, based on experience and location performance.
Plus, a monthly performance bonus potential tied to shift profitability and customer satisfaction scores, adding an additional $3,000 – $6,000 to your annual earning potential.

Benefits & Perks

• Health & Wellness: Medical, dental, and vision insurance available after 60 days (company subsidized).
• Financial Security: 401(k) plan with company match, paid time off (PTO) accruing from day one, and an employee assistance program (EAP).
• Growth Investment: Paid management training programs, access to online leadership courses, and a clear promotion track to Assistant General Manager.
• Daily Perks: Free meals during shifts, generous employee discounts on products/services, and a professional, team-oriented work environment.
• Profit Sharing: Eligibility for an annual discretionary profit-sharing bonus based on company performance.

How to Apply

If you are ready to lead, optimize, and grow, we want to hear from you. Please submit your resume and a brief cover letter detailing your most relevant shift leadership experience and why you would excel in this role. Applications are reviewed continuously.

Please send your application materials to: careers@brightbitecafegroup.com
Subject Line: Shift Manager Application – [Your Full Name]

BrightBite Café Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.